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 Our 22-Day Muni Challenge got elected officials #OnBoardSF and riding Muni.

Now that we have the attention of City Hall, we want to use it.

That's why we're asking you, transit rider: what are your ideas?


Showing 80 reactions

commented 2015-08-12 10:54:36 -0700
Clean the stations, the vehicles. Require every MTA employee ride public transit every day to and from work. Maybe then we will get regular, reliable service and service that runs after 7pm.
commented 2015-08-06 14:58:04 -0700
Improve overall rider (the customer!) experience

- Clean the buses. They are grimy and often smell bad.

- Provide customer service training to the drivers. While their job is to safely drive the bus, they should be courteous and able and willing to answer simple questions such as about the route. I witnessed one driver who was so surly that other riders stepped in to assist a family of Chinese tourists who couldn’t figure out the fare.

- Post the bus route inside the bus. Every other transit system in the world has a simple route map, including stops.

- Simplify route maps at bus stops. They are literally un-readable.
commented 2015-08-05 14:34:01 -0700
1. Add the fabric straps to the bars inside the current trains. It’s so crowded you can not hold on anywhere and everyone short ends up falling all over the place.

2. Add more pay places in the outer sunset, standing in line at walgreens on the 2nd or 3rd of the month at 8am before work is NOT realistic.

3. In fact it would be better to make it possible to pay on the train with a debit/credit card.

4. Monthly muni pass should expire 30 days from purchase. No one knows exactly when the pass expires and standing in line at those awful outdated pay stations takes forever on the expiration days. It’s dumb. If you don’t have time to purchase until the 7th or 8th because you were out of town why would you buy a whole month pass? And no we shouldn’t HAVE to set up auto-pay to avoid this.

5. Add more pay stations in the underground stops. Bart has like 2 to 1 stations per rider than Muni. Stop treating Muni riders like it’s for the poor people who can wait in line longer.

6. Connect the N Judah and L Taraval with a line that runs down Sunset. No need for a tunnel to be built and then when problems arise with the Cole/Sunset tunnel there’s a way for the trains to continue back to Embarcadero. (Really no city transportation planner has ever considered this?)

7. Add an express N during rush hour that only stops at handicapped accessible stops. Or half the stops it currently does.

8. Make the door open alert a less god awful ear drum piercing sound and make it at only the door that is being held open or bar depressed. So people don’t stand around accusing each other of leaning on the bar for 10 minutes.

9. Add Muni Ambassadors and or Police to the actual trains, buses and stations to help the many seniors, tourists and youth that need help navigating the city that would also help reduce crime. For real, most women will NOT ride muni alone in most neighborhoods after 9pm. What city do we live in???

10. Make it not a terrible environment while the system is improved for infrastructure by doing things like; Add more art to the stations and vehicles. Play music in the stations, add water fountains and more seating at stations.
commented 2015-07-11 11:15:02 -0700
The proposed Geary BRT should have been Light rail/streetcars in a reserved lane. However, with the current BRT plans, the Geary Expressway should be reconfigured as a boulevard to reconnect neighborhoods in the Western Addition. BART/Muni subway extensions are years if not decades away, so let’s move with expediency to improve conditions both for the 38 and pedestrians along the Geary corridor.
commented 2015-06-30 22:48:37 -0700
Fewer stops on many lines.
commented 2015-06-24 23:36:16 -0700
I have some ideas already designed. Im a UX designer.
commented 2015-06-24 08:38:26 -0700
Fewer stops on a number of routes. I can walk faster than many buses. Why does the N Judah stop so frequently in the avenues? It is a train and exhibits no traits of speed or convenience except when underground. There are plenty of other non-rail examples too.


Look at the premium bus lines that were recently shut down by regulators too. They served a market that is underserved. Maybe you can’t charge extra for a bus line that serves coffee and carries a butler, but what route did those services take and on what schedule? Those are examples of areas where mini has failed to serve SF.
commented 2015-06-23 18:15:43 -0700
Adding more trains and buses and be reliable as BART is. The city has grown too fast and Mini is still acting as if this is a small city.


Also, please make it work 24 hours.
commented 2015-06-23 18:05:37 -0700
Build a line that passes through Golden Gate park connecting the Richmond and Sunset neighborhoods.
commented 2015-06-23 14:01:56 -0700
Improve reliability more, including avoiding pass up buses/LRVs during peak periods. E.g. Give the N-Judah some stop consolidation, and traffic signals so it doesn’t have to stop at all those stop signs.
commented 2015-06-23 12:38:57 -0700
MUNI should allow bikes on train lines in addition to buses!
commented 2015-06-23 11:24:47 -0700
Many lines could stop only every other block. I realize this may inconvenience some handicapped and elderly people; mandating better designed / faster kneeling buses could ease this. I was in Scotland last fall—-all buses there have a dedicated space up front for wheelchairs, baby strollers etc. No need for the driver to get up and lift seats to make room; loading/ unloading is faster due to this
commented 2015-06-23 09:26:31 -0700
Starting with some of the more obvious things which are approved, planned, or under serious study:


– Van Ness BRT


– Second Transbay Tube for BART and proposed alignment up Second or Third through SOMA, out Geary and turning souther towards 19th Ave to Daly City BART. Ideally


– Geary BRT and with a BART line under Geary being considered, look at the Market Street Subway as a model with a multi-level subway with a Muni rail or bus line on the upper level


– 19th Avenue/Parkmerced subway as recommended with the Long Subway option, starting along West Portal Avenue as proposed with the entrance along West Portal Ave (making St. Francis Circle a subway station and allowing the K and M to pass under surface street traffic), with physically separated lanes along the surface of West Portal between the two portals.


– Following that, extended the M-Ocean View short line from Parkmerced to Daly City BART.


– The T-Line extensions North to Fisherman’s Wharf and South to Bayshore Caltrain.


– Consolidate stops and increase spacing where it make sense.


– More corner extensions for safety in accordance with Vision Zero and to make boarding faster.


– More commercial loading zones along transit corridors so fewer delivery drivers and postal workers double parking in the bike, traffic, and transit lanes.


– Little indirect, but adding and upgrading bike lanes (especially along or parallel to transit and traffic corridors). Anyone who bikes instead of drives is taking car traffic off the road for transit and other drivers. Those who bike instead of taking Muni are reducing the strain on the system. Putting cyclists in there own lanes is reduces conflicts between bikes and other road users.


– Regarding concerns with the 33-Ashbury/18th rerouting away from General Hospital to Dogpatch. The planned changes are going to serve me well coming from the Castro and heading to but what about keeping the 55 and making it the shuttle between 16th/Mission BART and General Hospital? Perhaps even from there to 24th/Mission making a U shaped line.


– Act on the Balboa Park area plan that calls for decking over a block of 280 and reconfiguring the JKM terminals. Seriously look at rebuilding the rail yard so the air rights above can be developed


– Act on the Glen Park area plan that calls for a better connection between BART and the J line, adding signalized intersections to calm traffic and reconnect the neighborhoods cut off now by San Jose Avenue through the Bernal Cut. Improving the bike lanes along the way as well.


– Make Muni Metro more of a “metro” system: exclusive lanes wherever possible and sensible (traffic on 46th Ave doesn’t likely cause the L much trouble, but the further in the more the lanes become important), signal priority on the entire system. Space stations even more widely and make them all high-level platforms to allow level boarding through all doors (that’s going to upset folks who want to rebuild the entire metro system with low-floor trains, but pragmatically it’s cheeper, easier, and faster to elevate heavily used stops in the Sunset than rebuild the Market Street Subway, but…)


– Look at making the J-Church a surface-running low-floor streetcar/LRV line using the existing F-line trackway on Market. Here’s what this would get us:


1) it will open up capacity for the KLMN lines in the Market Street Subway so those lines can run more frequently, 2) new vehicles would free up LRVs for more and longer KLMNT trains (that might not be an issue with the number of new trains on order.

3) provide a high-capacity, high-quality, and fully accessible rail option along the surface of Market,

4) which can also be extended to Fisherman’s Wharf for events to augment F/E line service

5) create a new service tier between bus (and able to share low platforms with busses, like the few blocks of Church the 22 and J share) and a two-car Muni Metro train with elevated platforms. Besides segment of the J in the subway and the new platform at Balboa Park, the entire J-line already has low platforms.


– Extend that to a streetcar network with serious consideration of a Geneva-Harney streetcar over BRT, bringing better service and connections to Candlestick/Hunters Point.
followed this page 2015-06-23 09:23:12 -0700
commented 2015-06-22 23:40:51 -0700
1) Reduce # of ridiculously close muni stops, 2) More bus only lanes, 3) all stop lights on all muni lines should have signals that maintain green light for approaching bus to clear intersection before it changes red 4) Make the police actually ride muni regularly as part of their shift (this would make it much safer) 5) Give all city/county employees free muni passes and get rid of most city owned vehicles and paid parking for city vehicles or city employee parking(employees would become more connected to muni issues and advocate solutions) 6) sftru to keep a count of which supervisors are using muni regularly and encourage info be used at election campaigns.
commented 2015-06-22 19:16:01 -0700
Keep pushing supervisors to ride daily! Most seemed to think the 22 day challenge was a joke.
commented 2015-06-22 16:53:13 -0700
Fewer stops.
commented 2015-06-22 15:10:51 -0700
1. On days there are Giants games in the city, I would provide more T trains going in the Sunnydale. When commuters get off of work around the 5-7pm hours there are limited amounts of T trains going in the Sunnydale direction and amply amounts of T trains going in the direction of downtown. One night the sign read " next train in 58 minutes" that is crazy!

2. On the 38R bus I would have undercover guards riding the buses on peek hours. There is too much vandalism, bullying, and stealing going on in the back of those buses.
commented 2015-06-22 12:14:55 -0700
Hire LESS MANAGERS (244) of them presently being hired to manage WHAT? WE AT SFMTA are asking.


Save the monies to hire more managers and REPAIR AND RETURN buses back into service FROM THE YARDS to transport patrons.


HIRE more operators – the SFMTA has ramped up their personnel 1241 analysts staff and John Haley’s (Direction of Operations) group lead by Leda Rozier and the three additional personnel experts reporting to her can ensure that the Operations unit has enough operators on the road.


Return the 26 line back into service. The people who rode the 26 line did so because they could board with their wheelchairs

and not get left behind like they now do while taking the 14 mission line. Also the 26 line serviced a lot of people who now need to walk further and wait longer for a 14 or 49 bus, which are regularly crowded.


The SFMTA should add surface transportation to supplement the LRV lines from the avenues to downtown. Especially when the LRVs get to the Castro and further to the inbound stops people are regulary crammed into each other for lack of space

in the LRVs.


There should be more LRV’s in service on the 3rd Street line that ends at the Sunnydale and Bayshore Street area.


The number 9 line should always go to the end of the line and

stop at the Cow Palace!
commented 2015-06-22 10:34:36 -0700
consider more SFMTA community advisory committees, rider input into improvements are critical, MTA needs an equity and social approach to planning for the future so that low income communities’ access and efficiency improves, need a stronger regional equity approach as well
commented 2015-06-22 10:28:16 -0700
I would do something to help protect the bus drivers from the aggressive people breaking all the rules (pitbulls on board, fist fights etc)
commented 2015-06-22 09:59:54 -0700
Model our system after a city that actually is geographically similar to SF, like Hong Kong. Copenhagen and Amsterdam are notoriously flat cities. NOT a good comparison to our City with hills galore. I live near Mt. Davidson and the City is basically telling me I can’t bike to work unless I am a hipster and live in the Mission, Bernal, Noe or the Lower Haight. Not everyone can bike, so we need more routes that allow ALL types of people to commute outside of driving a private car.
followed this page 2015-06-22 09:55:46 -0700
commented 2015-06-22 09:55:18 -0700
transit is slowed with the stopping every single block. post public service information on how the riders should prep and ride transit
commented 2015-06-20 10:30:07 -0700
I would like to see Muni speed up its service with more red-painted dedicated transit lanes and BRT lines. When I think about the main reason I choose to drive or uber in the city, it is because of how long Muni will take to go the same distance. By speeding up the service, you will get more riders, which means more revenue. In addition, there will be less people taking ubers and personal autos to get places, which will help to reduce congestion created by dedicated transit lanes. I think Muni also needs a re-branding. Once these faster service upgrades are put into action, there needs to be a marketing campaign that informs the public about the changes and makes it “cool” to ride public transit. Uber is not always the most cost-effective or practical option, but people love taking it because it’s cool. Uber has done a stellar job of branding itself. Now, Muni needs to do the same. Create ads where a whole group of young 20-somethings get on Muni before hitting up the bars. Or where they get work done on the bus on the way to work. There is a whole young population that is filling up SF and taking ubers everywhere they go. This will only worsen SF’s congestion problems, subsequently making Muni service slower. But if you can create those dedicated transit lanes and BRT lines along with a marketing campaign that makes Muni an attractive transportation option, you can greatly improve SF’s transportation system as a whole.
commented 2015-06-20 10:28:09 -0700
More late night service, increased M service especially during peak hours.
commented 2015-06-20 07:52:31 -0700
Start a policy that everyone knows about (so they won’t be frustrated if a bus passes them by), so that if two buses are running in tandem, the front bus proceeds to catch up with lost time by stopping to take on passengers only when on-board passengers ring to get OFF the bus—otherwise the bus should run expressly and make up some of the lost time.
commented 2015-06-20 02:13:11 -0700
Have more buses run more frequently on the busy lines, such as the 38 Geary and the 22 Fillmore.
commented 2015-06-19 22:29:15 -0700
Order bi-articulated buses and put them on the 14 and 38.
commented 2015-06-19 21:03:55 -0700
There’s plenty of ways..Here’s some off the top of my head-


To solve this 33 Ashbury to SF General problem, do the following-Keep the 33 going to SF General with NO changes to its route..Instead, simply have the 22 Fillmore use 2 terminals at its south-eastern end. The 38 Geary has had multiple terminals in the Richmond district for decades and it’s worked great, hence the 22 can do the same. Keep the 22 turning around at 3rd and 20th sts, along with its new terminal(where the 55 currently turns around in Mission Bay), since the 22 has more than enough ridership to justify having 2 terminals at its southeastern end..


Also, put 60" accordion buses on the following lines-22 Fillmore, 33 Ashbury, 29 Sunset, 43 Masonic, 28 19th Ave, 48 Quintara/24th st, 19 Polk, 1 California, 24 Divisadero, and the 44 O’Shaughnessy.


Electrify the following lines-9 San Bruno, 43 Masonic, 29 Sunset, 10 Townsend, 19 Polk, 47 Van Ness, 2 Clement, 12 Folsom, 7 Haight-Noriega, 48 Quintara/24th st, 28 19th ave, 10 Townsend, 44 O’Shaughnessy and the 27 Bryant.


Re-route the following lines-


12 Folsom-Put it back on Howard st between 2nd and 11th sts. From 11th, it can zig-zag back onto Folsom st south-bound. Howard st needs a Muni line on it again due to all the dot-commer foot traffic in the area, both during normal days, plus during Moscone Center conventions. Plus, when I suggested the 12 be electrified, it can simply use the already in place trolley-bus wire on Howard, hence saving Muni $ as well.


43 Masonic-The 43 needs a 43 Masonic Limited..err Rapid, same difference. The 43 R would mimic the 43 local EXCEPT between Forest Hill Station and the intersection of Monterey/Gennessee/Foerster. After leaving Forest Hill Station going towards Geneva/Munich, the 43 R would take Woodside instead of taking Laguna Honda Blvd and going up into Miraloma Heights/Mt Davidson along the 43 local route. Instead, the 43 R will take Woodside to O’Shaughnessy, making stops at the SOTA high school outside of Glen Canyon Park, along with a stop at Bosworth and Elk sts outside the west entrance to Glen Canyon Park, along with another stop at the Glen Park BART station. Then it’ll go along Monterey Blvd until it meets back up with the 43 local at the Monterey/Gennessee/Foerster intersection.


T 3rd st-Just FINALLY extend the T from its useless Bayshore Blvd terminal to the Bayshore Caltrain Station which is just due east of it..That’s all that’s needed there..Though, far as the Central Subway goes, have it surface near Washington Square Park, take Columbus northwest, then turn onto Bay/North Beach st, taking Bay/North Beach to Mason st. Then it’ll take Mason south back to Columbus and from there, back into the Central Subway. (I’d suggest Beach st, but since I understand that the T and E/F lines won’t be able to share overhead wires because there’s not enough power to go around, I suggested Bay/North Beach st instead)


E Embarcadero-Over the next few years, extend the E Embarcadero trolley line northwest to Fort Mason, and in the south to Muni Metro East. That way, it’s much more effective as a route, not to mention finally taking pressure off the F Market/Wharves route.


2 Clement-Instead of keeping the 2 Clement at its useless terminal at Park Presidio/14th ave, re-extend the 2 Clement to George Washington High School, via its old route of Clement, 33rd ave, Balboa, 32nd ave, Anza, back to 33rd ave and then turning again on Clement st to return to downtown.


California st cable car-Instead of having the California st cable car turn around at Van Ness ave for no reason at all, re-extend it west along California st. From there it’ll turn south onto Fillmore/Webster sts and take it to Japantown/the Fillmore Jazz district. It could have a brand-new terminal just south of Japantown. Maybe its terminal could be near the Fillmore st Safeway, where some of the parking lot could be converted to its new terminal.


Also, run the 90 and 91 Owl buses more frequently, try for every 20-25 mins.
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